Terms of service
Last updated: June 26, 2026
Welcome to Pure Wave (“we”, “us”, “our”). These Terms of Service govern your use of our website, products, and services, including any purchases made through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or services.
1. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose. You must not violate any applicable laws, regulations, or third-party rights.
Any breach of these Terms may result in the termination of your access to our services.
2. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.
You agree to provide accurate, complete, and current information when placing an order or creating an account.
We are not responsible for issues caused by incorrect customer information, including wrong shipping addresses, incorrect contact details, or incomplete payment information.
3. Products and Services
We make every effort to display our products, descriptions, images, colors, prices, and availability as accurately as possible. However, we cannot guarantee that all information on the website will always be error-free, complete, or current.
Product availability may change at any time without notice. We reserve the right to modify, discontinue, or limit the sale of any product or service at any time.
We may limit quantities purchased per person, per household, or per order at our discretion.
4. Pricing and Payment
All prices are displayed in the currency shown at checkout. Prices may change at any time without notice.
We accept the payment methods displayed at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.
We reserve the right to cancel or refuse any order due to suspected fraud, payment issues, incorrect pricing, product unavailability, or any other reason.
If an order is cancelled after payment has been processed, we will issue a refund to the original payment method where applicable.
5. Orders
After placing an order, you may receive an order confirmation by email. This confirmation does not guarantee acceptance of your order.
We reserve the right to review, cancel, or refuse any order at our discretion.
Once an order has been processed or shipped, we may not be able to modify or cancel it.
6. Shipping and Delivery
Shipping times are estimates only and are not guaranteed. Delivery times may vary depending on the destination, shipping carrier, customs processing, holidays, high-volume periods, or other factors outside our control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for lost, delayed, or undeliverable packages caused by incorrect or incomplete shipping information.
Once an order has been handed over to the carrier, delays caused by the carrier are outside our direct control.
7. Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, VAT, or other fees. These charges are the responsibility of the customer unless otherwise stated at checkout.
We are not responsible for delays or additional costs caused by customs or import procedures.
8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Refund Policy.
To request assistance with an order, please contact us with your order number and details of the issue.
Items may need to be unused, unworn, unwashed, and in their original condition to be eligible for a return or exchange, unless the item arrived damaged, defective, or incorrect.
We reserve the right to refuse returns or refunds that do not meet our policy requirements.
9. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible with:
- your order number;
- clear photos or videos of the issue;
- a description of the problem;
- photos of the packaging and shipping label if relevant.
After reviewing your request, we may offer a replacement, exchange, store credit, or refund depending on the situation.
10. Promotions and Discounts
Promotions, discount codes, and special offers may be subject to specific conditions and may be modified, suspended, or cancelled at any time without notice.
Discounts cannot be applied retroactively to previous orders unless we decide otherwise at our discretion.
Only one discount or promotion may be applied per order unless stated otherwise.
11. Account Information
If you create an account on our website, you are responsible for maintaining the confidentiality of your login information.
You are responsible for all activities that occur under your account. Please notify us immediately if you suspect unauthorized access to your account.
12. Personal Information
Your submission of personal information through the website is governed by our Privacy Policy.
By using our website, you agree that your information may be collected, used, and processed as described in our Privacy Policy.
13. User Content
If you submit reviews, comments, photos, messages, or other content to us, you grant us the right to use, reproduce, publish, and display such content for business, marketing, customer service, or promotional purposes, unless prohibited by law.
You agree not to submit any content that is illegal, abusive, defamatory, misleading, offensive, harmful, or that infringes the rights of others.
We reserve the right to remove or edit user content at our discretion.
14. Intellectual Property
All content on our website, including text, images, graphics, logos, product photos, layout, design, and branding, is owned by us or licensed to us and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or content without our written permission.
15. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, shipping carriers, apps, tools, or services.
We are not responsible for the content, policies, practices, or services of third parties. Your use of third-party services is subject to their own terms and policies.
16. Errors and Inaccuracies
Occasionally, information on our website may contain errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping charges, availability, or delivery times.
We reserve the right to correct any errors, update information, cancel orders, or change prices at any time without prior notice, including after an order has been submitted.
17. Prohibited Uses
You agree not to use our website or services:
- for any unlawful purpose;
- to violate any laws or regulations;
- to infringe intellectual property rights;
- to submit false or misleading information;
- to upload viruses, malware, or harmful code;
- to collect personal information from others without consent;
- to interfere with website security;
- to commit fraud or abuse promotions;
- to harass, abuse, insult, harm, defame, or discriminate against others.
We reserve the right to terminate your access to our website or services for any prohibited use.
18. Disclaimer of Warranties
Our website, products, and services are provided “as is” and “as available,” without warranties of any kind, either express or implied.
We do not guarantee that our website will be uninterrupted, secure, error-free, or free from viruses or harmful components.
To the maximum extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
19. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.
This includes, but is not limited to, lost profits, lost revenue, lost data, replacement costs, or any similar damages.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
20. Indemnification
You agree to indemnify and hold harmless Pure Wave, its owners, team members, partners, suppliers, service providers, and affiliates from any claim, demand, loss, liability, or expense, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party rights.
21. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have violated these Terms.
The obligations and liabilities incurred before termination shall survive the termination of these Terms.
22. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws.
Nothing in these Terms limits any consumer protection rights that you may have under the laws of your country, state, or region of residence.
23. Changes to These Terms
We reserve the right to update, modify, or replace these Terms of Service at any time by posting the updated version on our website.
Your continued use of the website after changes are posted means that you accept the updated Terms.
24. Contact Information
For questions about these Terms of Service, orders, or customer support, please contact us at:
Pure Wave
Email: velkarix68883@gmail.com
Phone: 14696807546
Address: 2119 Airport Rd Unit 100, Georgetown TX 78628, United States